diff --git a/services/web/frontend/extracted-translations.json b/services/web/frontend/extracted-translations.json
index d86f760649..3407cc7fb0 100644
--- a/services/web/frontend/extracted-translations.json
+++ b/services/web/frontend/extracted-translations.json
@@ -485,8 +485,7 @@
   "try_again": "",
   "try_it_for_free": "",
   "try_premium_for_free": "",
-  "try_recompile_project": "",
-  "try_refresh_page": "",
+  "try_recompile_project_or_troubleshoot": "",
   "try_to_compile_despite_errors": "",
   "turn_off_link_sharing": "",
   "turn_on_link_sharing": "",
diff --git a/services/web/frontend/js/features/pdf-preview/components/error-boundary-fallback.js b/services/web/frontend/js/features/pdf-preview/components/error-boundary-fallback.js
index eb0a1dd00c..91d93c4142 100644
--- a/services/web/frontend/js/features/pdf-preview/components/error-boundary-fallback.js
+++ b/services/web/frontend/js/features/pdf-preview/components/error-boundary-fallback.js
@@ -1,35 +1,10 @@
 import PropTypes from 'prop-types'
 import { Alert } from 'react-bootstrap'
 import { Trans, useTranslation } from 'react-i18next'
-import { useState } from 'react'
-import importOverleafModules from '../../../../macros/import-overleaf-module.macro'
-
-const [contactUsModalModules] = importOverleafModules('contactUsModal')
-const ContactUsModal = contactUsModalModules?.import.default
 
 function ErrorBoundaryFallback({ type }) {
   const { t } = useTranslation()
 
-  const [showContactUsModal, setShowContactUsModal] = useState(false)
-
-  function handleContactUsClick() {
-    setShowContactUsModal(true)
-  }
-
-  function handleContactUsModalHide() {
-    setShowContactUsModal(false)
-  }
-
-  if (!ContactUsModal) {
-    return (
-      <div className="pdf-error-alert">
-        <Alert bsStyle="danger">
-          {`${t('generic_something_went_wrong')}. ${t('please_refresh')}`}
-        </Alert>
-      </div>
-    )
-  }
-
   // we create each instance of `<Trans/>` individually so `i18next-scanner` can detect hardcoded `i18nKey` values
   let content
   if (type === 'pdf') {
@@ -38,8 +13,11 @@ function ErrorBoundaryFallback({ type }) {
         <p>{t('pdf_viewer_error')}</p>
         <p>
           <Trans
-            i18nKey="try_recompile_project"
-            components={[<a href="#" onClick={handleContactUsClick} />]} // eslint-disable-line react/jsx-key, jsx-a11y/anchor-has-content, jsx-a11y/anchor-is-valid
+            i18nKey="try_recompile_project_or_troubleshoot"
+            components={[
+              // eslint-disable-next-line react/jsx-key, jsx-a11y/anchor-has-content
+              <a href="/learn/how-to/Resolving_access%2C_loading%2C_and_display_problems" />,
+            ]}
           />
         </p>
       </>
@@ -50,8 +28,11 @@ function ErrorBoundaryFallback({ type }) {
         <p>{t('log_viewer_error')}</p>
         <p>
           <Trans
-            i18nKey="try_recompile_project"
-            components={[<a href="#" onClick={handleContactUsClick} />]} // eslint-disable-line react/jsx-key, jsx-a11y/anchor-has-content, jsx-a11y/anchor-is-valid
+            i18nKey="try_recompile_project_or_troubleshoot"
+            components={[
+              // eslint-disable-next-line react/jsx-key, jsx-a11y/anchor-has-content
+              <a href="/learn/how-to/Resolving_access%2C_loading%2C_and_display_problems" />,
+            ]}
           />
         </p>
       </>
@@ -62,8 +43,11 @@ function ErrorBoundaryFallback({ type }) {
         <p>{t('pdf_preview_error')}</p>
         <p>
           <Trans
-            i18nKey="try_refresh_page"
-            components={[<a href="#" onClick={handleContactUsClick} />]} // eslint-disable-line react/jsx-key, jsx-a11y/anchor-has-content, jsx-a11y/anchor-is-valid
+            i18nKey="try_recompile_project_or_troubleshoot"
+            components={[
+              // eslint-disable-next-line react/jsx-key, jsx-a11y/anchor-has-content
+              <a href="/learn/how-to/Resolving_access%2C_loading%2C_and_display_problems" />,
+            ]}
           />
         </p>
       </>
@@ -73,10 +57,6 @@ function ErrorBoundaryFallback({ type }) {
   return (
     <div className="pdf-error-alert">
       <Alert bsStyle="danger">{content}</Alert>
-      <ContactUsModal
-        show={showContactUsModal}
-        handleHide={handleContactUsModalHide}
-      />
     </div>
   )
 }
diff --git a/services/web/locales/en.json b/services/web/locales/en.json
index b48dcdca0d..e61fe64eee 100644
--- a/services/web/locales/en.json
+++ b/services/web/locales/en.json
@@ -777,11 +777,10 @@
   "open_a_file_on_the_left": "Open a file on the left",
   "reference_error_relink_hint": "If this error persists, try re-linking your account here:",
   "pdf_rendering_error": "PDF Rendering Error",
-  "pdf_preview_error": "There was a problem displaying the compilation results for this project. This is an internal __appName__ issue, not a problem with your LaTeX code.",
-  "pdf_viewer_error": "There was a problem displaying this project PDF. This is an internal __appName__ issue, not a problem with your LaTeX code.",
-  "log_viewer_error": "There was a problem displaying this project compilation errors and logs. This is an internal __appName__ issue, not a problem with your LaTeX code.",
-  "try_recompile_project": "Please try recompiling the project. If the problem persists, <0>contact us</0>",
-  "try_refresh_page": "Please try refreshing this page. If the problem persists, <0>contact us</0>.",
+  "pdf_preview_error": "There was a problem displaying the compilation results for this project.",
+  "pdf_viewer_error": "There was a problem displaying the PDF for this project.",
+  "log_viewer_error": "There was a problem displaying this project’s compilation errors and logs.",
+  "try_recompile_project_or_troubleshoot": "Please try recompiling the project from scratch, and if that doesn’t help, follow our <0>troubleshooting guide</0>.",
   "something_went_wrong_rendering_pdf": "Something went wrong while rendering this PDF.",
   "mendeley_reference_loading_error_expired": "Mendeley token expired, please re-link your account",
   "zotero_reference_loading_error_expired": "Zotero token expired, please re-link your account",