Merge pull request #16804 from overleaf/jpa-code-cleanup

[misc] ShareLaTeX code cleanup - low impact

GitOrigin-RevId: 4b4a958af133efdb81196967adb66c97420c4861

services/web/.github/ISSUE_TEMPLATE.md

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-## Steps to Reproduce
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-## Expected Behaviour
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-## Context
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-## Technical Info
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-## Analysis
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-## Who Needs to Know?
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services/web/.github/PULL_REQUEST_TEMPLATE.md

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-### Description
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